This is usually caused by a discrepancy between the email address you are using and the primary email address we hold for you.
The first time you access the Practice Platform, whether via your myACCA portal or the student section of the ACCA website, you’ll need to enter your email address before you’re able to log in.
You must make sure this is the primary email address you have registered with ACCA, (the email address you use to access your myACCA account). You can check this yourself by logging into myACCA.
This could also happen if your Learning Provider has registered you on their instance using an email address that does not match what we have in the ACCA database.