O&P and economic value

The main uses of O&P in adding value are -

Opportunistically

Defensively

Offensively

Offensively and defensively

The main reason why the restaurant meal was disappointing was -

The paella was overpriced

The whole service experience was poor

Expectations were too high

The paella was not outstanding

The root cause of that experience was -

Labour costs had been targeted too tight not allowing for proper recruitment and training

It was a start - up and they were still learning

The owner was not there that evening

You cannot expect better generally

O&P planning is best done by -

Starting with the vision for the customer experience and designing and deploying O&P to deliver that at lowest but not meanest cost

Establishing a tight headcount and cost budget and trying to do the best you can with that

Deploying older staff desperate for a job

Taking the advice of recruitment companies

The 'business value system' is -

A structured and stable business model

Unlikely to work as it is hard for all the Board to take ownership of a single model

An organic and dynamic model of the tangible and intangible value creating activities of a business operating as a system

A complex system that can work but only in some businesses

Investment in O&P is -

Is so hard to evaluate financially that it is not worth the effort

Hard to evaluate financially but it is still worthwhile having a go at it

Is actually quite easy to evaluate financially - any other view is a myth

Impossible to evaluate financially

The investment in Learning and Development was approached using -

Full DCF techniques

The leverage of net cash flows divided by the outlay cost

Just payback

Return on Investment (ROI)

The 'value drivers' in the police L&D case were -

Many, not all of which were listed

A few

Impossible to quantify meaningfully

Only one

The 'value to cost ratio' is generally -

Simple cost - benefit analysis

The percentage of sales that are tied up in that cost

The value multiplied by the cost

The ratio of the net cash flows divided by the outlay cost

Without full training in physical arrests the police -

Might be more likely to attempt an arrest as they are not aware of the pitfalls

Would have to resort more to using stun devices

Might be less likely to attempt an arrest because of fear of being hurt or hurting someone

Would not arrest anyone unless that became embarrassing

O&P and economic value

The main uses of O&P in adding value are -

The main reason why the restaurant meal was disappointing was -

The root cause of that experience was -

O&P planning is best done by -

The 'business value system' is -

Investment in O&P is -

The investment in Learning and Development was approached using -

The 'value drivers' in the police L&D case were -

The 'value to cost ratio' is generally -

Without full training in physical arrests the police -

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