O&P and economic value

In order to be awarded CPD units you must answer the following five random questions correctly. If you fail the test, please re-read the article before attempting the questions again.

  1. O&P planning is best done by -

  2. The 'business value system' is -

  3. The main reason why the restaurant meal was disappointing was -

  4. The main uses of O&P in adding value are -

  5. The root cause of that experience was -