Changes to MyACCA firm login

An important note about how to prepare for changes coming during October

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In October 2024 we will be updating the ‘MyACCA’ portal with a refreshed look for members and ACCA regulated firms which will include a new login process to firm accounts. 

In mid-October, the existing login process will be removed, and contact partners will need to use their ACCA Member ID to log in to their firm’s account. Contact partners will have the ability to add administrators or additional users to the account and instructions as to how to do this will be shared closer to the time. Each additional member associated with the firm will also need to use their individual member ID to access the account.

The refreshed portal will also improve customer self-service options including:

  • Contact hub: the new contact hub within your ‘MyACCA’ portal will be your go-to place for queries. Here, you’ll be able to search and find information to direct you to the answers and support you need.
  • Raise a case: if you can’t find the information you need from our knowledge base or need extra help, instead of emailing or phoning us, the quickest way to resolve a query is to message us directly from within the portal – known as ‘raising a case’. You’ll then be able to respond to, and interact with, the team managing your case all in one place. You’ll also be able to upload documents and track the progress of your query.
  • Functionality changes: you’ll be able to complete admin tasks within the updated portal, including making payment of licences and regulatory fees, paying invoices, seeing balances, printing documents and managing the firm portal account. All of the current features, including the ability to view and download certificates, will remain and will have a refreshed feel.

What do you need to do?

To ensure we can enable your access to your firm account please ensure your contact details (email) are up to date. If we are not able to contact you, you will not be able to access your firm account.

We will be sharing a reminder update with some guidance documentation on how to add additional users during October 2024.