We sincerely apologise for the delays and challenges members are experiencing with our Practising Certificate (PC) renewal process.

We’ve implemented a new MyACCA portal and case management system for members worldwide. As we’ve gone live, a number of issues have arisen that have resulted in delays and difficulties for those attempting to renew their certificates, including challenges with payments and invoices. We appreciate how frustrating this is for those of you who are impacted. 

We’re working hard to resolve these issues. All pending PC renewals are being worked through as a matter of priority and we’ve dedicated additional resources for this.  

When successfully renewed, the PC is granted from 1 January to ensure that there is no break in eligibility to practise.  

We recognise that the changes to the process have not been simple to navigate, so we’ve updated our guidance on how to submit a renewal on the new system – including introducing a new how-to video. This has been developed based on feedback we’ve received since the system went live and addresses some of the elements people have found most challenging.  

Access the guidance.

Despite these issues, we’d encourage those who have not yet submitted their renewal to do so as soon as possible. 

Raising a case on MyACCA is the best way to contact us with queries. We do currently have a backlog of queries that we’re focused on working through. This means that it is taking longer than normal to respond. Please rest assured that, if you’ve raised a case, we’ll get back to you as quickly as possible. Teams across ACCA are working hard to address the issues and support anyone facing challenges.  

We apologise to anyone who has been impacted and we appreciate your patience as we continue to work to improve our renewal process.