Overview

This workshop considers 2 aspects of problem solving and provides working frameworks.

Method – Cause & Effect, 5 Whys, Diagnostic Roles (6 Hats) System Thinking & Mapping

Application – Communication, Assessment, Innovation & Change, Shared Purpose

This event was recorded on 18 June 2024

Speaker

David Wallis

David Wallis is Co-Founder and Principal Consultant at Capella Training Services and is a highly experienced professional with an illustrious career spanning over 45 years in the financial services sector. With a diver portfolio of international work that spans different segments and markets, David has established himself as a trusted expert in leadership development, change management and customer service training.