The purpose of this policy is to provide ACCA customers with clear guidelines on invoicing payment and credit control procedures to ensure transparency, accuracy, and timely payment for services rendered by ACCA.
This invoicing policy relates to the requirements of the Ofqual General Conditions of Recognition, conditions F3.2 and F3.3.
| Ofqual Reference | Condition | |
|---|---|---|
| F3.2 | An awarding organisation must establish, maintain, publish and comply with a written policy on invoicing. | |
| F3.3 | The policy must specify the processes to be followed by the awarding organisation in relation to the issues, payment and retention of invoices and the content of invoices |
Invoices are issued promptly on completion of a sale/sales order. In some instances, invoices will be raised periodically to customers i.e. annual subscriptions.
Invoices are delivered electronically via email to individuals or organisations and can be accessed through the ACCA customer portal.
Each invoice will include the following details:
Payments can be made via the following methods:
Individuals purchasing products on the portal will be required to pay for the products at point of sale on immediate payment terms. In some instances when ACCA are invoicing outwidth online sales journey 30 day payment terms or a specific due date can be applied For organisations, payment is due within 30 days from the invoice date, unless otherwise agreed in writing.
Action will be taken to collect overdue balances in accordance with ACCA’s procedures for debt recovery.
Individuals will have a credit hold applied once an invoice is overdue. Individuals will not be able to proceed with new orders until all outstanding fees have been paid. Services and/or status on ACCA’s register may ultimately be withdrawn if payment remains overdue for an extended period of time.
Organisations will have a credit hold applied at ACCA’s discretion when an invoice is overdue. Organisations will not be able to proceed with new orders until all outstanding fees have been received. Reduced or withdrawn services may apply until payment is received.
ACCA aims to resolve any disputes regarding invoices promptly. Customers can contact ACCA to resolve any issues. Customers may be required to provide documentation to support their dispute.
Electronic copies of all sales invoices are retained in accordance with legal requirements to retain records for the previous six financial years plus the current year.
To contact us with any questions or concerns, please visit our contact us area.