Payment troubleshooting guide | ACCA Global

If you are having problems with our Pay Now function on myACCA please be aware this is under investigation with our technical support team who are working hard to resolve this issue.

Windows guidance
Mac users
Browser-specific guidance on clearing cookies and temporary internet files
Try using an alternative browser
Contact us with details of the problem

Windows guidance

If your myACCA account is open, please log out and close the browser before trying the following steps:

If you are using a VPN, please switch this off to be able to access all account services on myACCA
Please use our recommended browsers such as Firefox, Opera, Edge, Google Chrome, Internet Explorer
Make sure that your browser is set to allow pop-ups
If your computer is installed with a firewall or security protection software, please temporarily close this software, and attempt payment again
Please clear the cache and cookies in your browser prior to logging into your myACCA portal
If you are using a laptop device, please Flush the DNS as per the below steps:
Open the Command Prompt console (search for CMD or command prompt on the computer); Copy "ipconfig /flushdns", paste it after the cursor and press Enter to execute

Mac users

If your myACCA account is open, please log out and close the browser before trying the following steps:

If there is a VPN application installed please open that and disconnect the VPN or: Click on the Apple icon in the upper left corner of your screen.
Go to System Preferences > Network. Select the active VPN connection from the left panel.
1. Click Disconnect.

We recommend browsers such as Firefox, Opera, Edge, Google Chrome, Internet Explorer
Make sure that your browser is set to allow pop-ups
If your computer is installed with a firewall or security protection software, please temporarily close this software, and attempt payment again.
Please clear the cache and cookies in your browser before logging in to your account.
How to flush DNS on a Mac: To flush DNS please use the Terminal application: You can launch the app from Applications -> Utilities or press Command + Space to launch Spotlight and search for Terminal. Type in sudo killall -HUP mDNSResponder and hit Return on your keyboard. Enter the administrator password for the account in question and hit Return.

Browser-specific guidance on clearing cookies and temporary internet files

Your web browser stores small files on your computer to help you browse websites. Sometimes these need to be cleared so new versions of the files can be stored.

Instructions for the more common internet browsers are given below, but these are subject to change, so if in doubt, you should check the help function on your browser for instructions.

Select your browser to see instructions on how to clear your temporary internet files and cookies:

To clear your cookies and temporary internet files:

open an Internet Explorer window
from the top tool bar click on Tools
next, select Internet Options
under the General tab (if applicable), delete temporary internet files and then delete cookies
click OK
close down all Internet Explorer windows
open up Internet Explorer and go to the accaglobal.com homepage
log in to myACCA

These steps are subject to change and may vary depending on the browser version you are using. Please refer to your browser's help function for up-to-date instructions.

To delete your cookies and temporary internet files:

open the menu (click the button with the three horizontal lines below the x button)
go to Settings
select Privacy and security
select Clear browsing history
select the time range "All time"
tick all the boxes and clear data.

These steps are subject to change and may vary depending on the browser version you are using. Please refer to your browser's help function for up-to-date instructions.

To delete your cookies and temporary internet files:

click the Firefox button
go over to the History menu
select Clear Recent History
from the dropdown menu choose the Time Range of Data to clear
check the boxes next to the information you want to clear
select Clear Now.

These steps are subject to change and may vary depending on the browser version you are using. Please refer to your browser's help function for up-to-date instructions.

To delete your cookies and temporary internet files:

select Safari on the toolbar
select Reset Safari
check the options that you want to clear, then Reset
close down all Safari windows
open up Safari and go to the accaglobal.com homepage
log in to myACCA

These steps are subject to change and may vary depending on the browser version you are using. Please refer to your browser's help function for up-to-date instructions.

To delete your cookies and temporary internet files:

open Safari
choose Safari, then Preferences and then Privacy
select Details
select one or more websites that store cookies
click on Remove or Remove All
when you have finished removing websites, click Done.

These steps are subject to change and may vary depending on the browser version you are using. Please refer to your browser's help function for up-to-date instructions.

To delete your cookies and temporary internet files:

open a Microsoft Edge window
select the Settings and more menu (three dots below the exit button)
next, select History
select more options (three dots) and then Clear browsing data
ensure Time range is set to All time and all four boxes are ticked
select Clear now
close down all Microsoft Edge windows
open up a new Microsoft Edge page and go to the accaglobal.com homepage
Log in to myACCA and continue to access your account and its menus

These steps are subject to change and may vary depending on the browser version you are using. Please refer to your browser's help function for up-to-date instructions.

Try using an alternative browser

If you have cleared your cookies and temporary internet files and the problem persists, please try another web browser. We recommend trying either Internet Explorer or Google Chrome.

Contact us with details of the problem

If you have cleared your cookies and temporary internet files, and tried more than one browser, and you are still experiencing problems, please contact us with details of the issue.

When you contact us, please provide a screenshot. Please make sure this clearly shows:

any error messages or other issues
the URL of the page you are on when the issue occurs.

You can take a screen shot using the Print Screen key on your keyboard, or you can refer to your operating system help for guidance on how to do this.