Management theories: seven ways to evaluate performance

EVA means -

Economic Vector Analysis

Economic Variable Analysis

Economic Value Added

Economists Value Activities

The Balanced Score Card (BSC) is -

A way of setting growth targets

A tool for measuring and managing business performance in multi dimensions

An advanced system of variance analysis

A new way of evaluating new opportunities

Organisational morale is -

Something that is a must have within the BSC

Is always more important than customer satisfaction

Is always more important than efficiency

Something you can sometimes leave out of the BSC

Customer focus -

Is about understanding your customers and their worlds very deeply - to give superior quality of product and service tailored as close as possible to their needs

A good excuse for giving out yellow or red cards as service feedback

A really good way of team-building

Picking out the highest value customers and sticking with them

A 'Stakeholder' is

All those individuals and groups who either have an influence or might be affected by the conduct of an organisation

Someone who receives cash directly or indirectly from the organisation

Another way of saying shareholder

A public or other government body or agency

Stakeholder Value is -

The discounted value of future cash flows

The value of having a particular stakeholder on board

The difference between shareholder value and equity on the balance sheet

The value that the organisation adds or destroys to its stakeholders

Governance is -

A bundle of disparate theories held loosely together with an overall theme

How purpose is realised in organisations

A highly coherent theory

Very behavioural in the literature in its focus

Benchmarking is -

Discussing ones internal strengths and weaknesses

A process for exploring and learning from best practices elsewhere

Really little more than the Balanced Score Card

Getting the edge over the competition

Risk Management is about -

Listing the key risks that you cannot afford to take

The proactive identification, qualification and prioritisation of risks, and planning how to deal with them

Listing the key risks that you can afford to take

Looking at worse case scenarios

Performance Drivers are -

Vector pictures representing the positive and negative influences on performance

Ways of radically improving the speed of development

A key part of corporate inventive schemes

None of these

Management theories: seven ways to evaluate performance

EVA means -

The Balanced Score Card (BSC) is -

Organisational morale is -

Customer focus -

A 'Stakeholder' is

Stakeholder Value is -

Governance is -

Benchmarking is -

Risk Management is about -

Performance Drivers are -

You scored

0

out of

0

Test passed. Enter your details to download your certificate. Your certificate will also be sent to you by email.

Our sites

Useful links

Using this site

Contact us

Planned system updates