Between 30 October and 5 November, myACCA will be unavailable nor will you be able to email us. Our phone lines will still be available however, the team will have limited system access so won’t be able to complete updates or action account queries during this time. As such, we’d recommend that you wait until our systems are back online on 5 November to try and contact us.

The refreshed portal includes a new contact hub where you’ll be able to access our knowledge base and other information to get answers to your questions quickly and efficiently. You’ll also be able to complete admin tasks, like checking the progress of an application or managing your personal details

We're also improving the way you can contact us. If you have a query, you can contact us directly from your myACCA account. This means all messages will be in one place, allowing you to quickly track the progress of your query.

Learn about affected services:

  • MyACCA access

    Between 29 October and 5 November, myACCA will be unavailable for members nor will you be able to email us.

  • Reduced subscription applications

    We won’t be able to accept members' reduced subscription applications between 25 October and 5 November.

    After 5 November, you’ll be able to apply again via the refreshed myACCA portal.

  • Incomplete applications

    Any member application processes that have been started online but not submitted – including those with missing documentation – will be cancelled from the system on 27 October.

    Make sure you complete any outstanding applications by this date. After 5 November you’ll be able to make a new application via the refreshed myACCA portal.

  • Emails and other requests

    From 27 October, you won’t be able to email us, and we won’t be able to process any new requests from members. We’d ask you not to contact us during this time, as we won’t be able to respond. After 5 November you’ll be able to raise any queries on the refreshed myACCA portal.

    From that date you’ll be able to start new applications like re-admissions or lifetime membership applications, using the improved system.

    Be aware that staff won’t be able to access applications during this time either. Again, we’re grateful for your patience whilst we’re updating the portal.